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70 Chapter 4: Problem Solving ENWW
XX.YY
PRINTER ERROR
PRESS GO TO
CONTINUE
A printer error has occurred that can be cleared by pressing [Go] in
the printer’s control panel.
13.x PAPER JAM
[LOCATION]
Remove jammed paper from the specified location (page 58).
Open and close the top cover to clear the message.
If the message persists after all jams have been cleared, a sensor
might be stuck or broken. Contact an HP-authorized service or
support provider. (See the telephone support flyer included with the
printer.)
20 INSUFFICIENT
MEMORY
alternates with
PRESS GO TO
CONTINUE
The printer received more data than can fit in its available memory.
You might have tried to transfer too many macros, soft fonts, or
complex graphics.
Press [Go] to print the transferred data (some data might be lost),
then simplify the print job or install additional memory (page C-1).
21 PAGE TOO
COMPLEX
alternates with
PRESS GO TO
CONTINUE
The data (dense text, rules, raster or vector graphics) sent to the
printer was too complex.
Press [Go] to print the transferred data. (Some data might be lost.)
To print the job without losing data, from the Configuration Menu in
the printer control panel, set PAGE PROTECT=ON, print the job, and
then return PAGE PROTECT=AUTO. (For more information, see
page B-12.) Do not leave PAGE PROTECT=ON; it might degrade
performance.
If this message appears often, simplify the print job.
22 EIO x
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
Too much data was sent to the EIO card in the specified slot (x). An
improper communications protocol may be in use.
Press [Go] to clear the message. (Data will be lost.)
Check the host configuration. If this message persists, contact an
HP-authorized service or support provider. (See the telephone
support flyer included with the printer.)
22 PARALLEL I/O
BUFFER OVERFLOW
alternates with
PRESS GO TO
CONTINUE
Too much data was sent to the parallel port.
Check for a loose cable connection and be sure to use a high-quality
cable (page 7). (Some non-HP parallel cables might be missing pin
connections, or might otherwise not conform to the IEEE-1284
specification.)
This error can occur if the driver you are using is not IEEE-1284
compliant. For best results, use an HP driver that came with the printer
(page 17).
Press [Go] to clear the error message. (Data will be lost.)
If this message persists, contact an HP-authorized service or support
provider. (See the telephone support flyer included with the printer.)
Printer Messages (Continued)
Message Explanation or Recommended Action