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Chapter 5 Problem Solving 283
Correcting Output Quality Problems
Tray 4 will not power on. ! The power cord is not firmly plugged into both the printer
and the power receptacle. Remove and reconnect the
power cord.
! Check cables and connectors between the tray and the
printer. See page 292
for cabling configurations.
Cannot access Tray 4. Make sure that the paper tray guides are adjusted correctly
for the paper size you are using (page 98
).
Printer does not
recognize Tray 4.
! Make sure the Optional 2000-sheet Input Tray has been
configured in the printer driver. See page 62
for more
information on accessing the printer driver.
! Turn the printer off and then back on.
! Make sure that the C-link cable from the Tray 4 base is
plugged into the printer. If not, turn the printer off and plug
the cable into the printer, then turn the printer back on.
See page 292
for cabling configurations.
! Make sure the power cord is plugged into Tray 4. See
page 292
for cabling configurations.
! If the printer still does not recognize Tray 4, contact your
dealer or authorized HP service provider.
Problems with the Optional 2000-sheet Input Tray (Tray 4) (continued)
Situation Solution