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Chapter 5 Problem Solving 305
Correcting Output Quality Problems
Macintosh Problem Solving
Situation Solution
The Macintosh
computer is not
communicating with the
printer.
! Make sure the printer’s control panel displays READY.
! Make sure the correct printer driver is selected in the left
half of the Chooser. Then make sure that the desired printer
name is selected (highlighted) on the right half of the
Chooser. There will be an icon next to the printer name after
the driver has been set up and configured with the PPD.
! If the printer resides on a network with multiple zones, make
sure the correct zone is selected in the AppleTalk Zones box
in the Chooser.
! Make sure the correct printer has been chosen in the
Chooser by printing a configuration page (page 314
). Make
sure the name of the printer displayed on the configuration
page matches the printer in the Chooser.
! Make sure AppleTalk is active. (Select this in the Chooser or
in the AppleTalk control panel, whichever is applicable for
your OS version.)
! Make sure the computer and printer are on the same
network. From Control Panels in the Apple menu, select the
Network (or the AppleTalk) control panel and then choose
the correct network (for example, LocalTalk or EtherTalk).