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Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the printer. Be prepared to provide the
following information:
●
Product name (Located on the printer, such as HP Officejet 4630)
●
Product number (located inside the cartridge access door)
●
Serial number (located on the back or bottom of the printer)
●
Messages that appear when the situation occurs
●
Answers to these questions:
◦
Has this situation happened before?
◦
Can you recreate it?
◦
Did you add any new hardware or software to your computer at about the time that this
situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, the printer was
moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support website:
www.hp.com/support. Contact your HP dealer or call the
support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP Officejet 4630 series at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services and
warranty area for information about the extended service plans.
104 Chapter 10 Solve a problem ENWW