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Repeating defects ........................................................................................... 157
Use the printer driver that best meets your printing needs .............................................. 158
Improve print quality for copies ........................................................................................ 158
Clean the product ............................................................................................................................. 160
Clean the pickup roller ..................................................................................................... 160
Clean the document feeder pickup rollers and separation pad ....................................... 161
Clean the paper path ....................................................................................................... 162
Clean the paper path from HP ToolboxFX ...................................................... 162
Clean the paper path from the control panel ................................................... 162
Clean the scanner glass strip and platen ......................................................................... 162
The product does not print or it prints slowly .................................................................................... 164
The product does not print ............................................................................................... 164
The product prints slowly ................................................................................................. 164
Solve connectivity problems ............................................................................................................. 166
Solve direct-connect problems ........................................................................................ 166
Solve network problems .................................................................................................. 166
Poor physical connection ................................................................................ 166
The computer is using the incorrect IP address for the product ...................... 166
The computer is unable to communicate with the product .............................. 167
The product is using incorrect link and duplex settings for the network .......... 167
New software programs might be causing compatibility problems ................. 167
The computer or workstation might be set up incorrectly ................................ 167
The product is disabled, or other network settings are incorrect ..................... 167
Service mode functions .................................................................................................................... 168
Secondary service menu ................................................................................................. 168
Open the secondary service menu ................................................................. 168
Secondary service menu structure .................................................................. 168
Product resets .................................................................................................................. 169
Solve fax problems ........................................................................................................................... 169
Fax troubleshooting checklist .......................................................................................... 169
Troubleshoot fax codes and trace reports ....................................................................... 171
View and interpret fax error codes .................................................................. 171
View the fax trace report ................................................................................. 172
Fax logs and reports ........................................................................................................ 173
Print all fax reports .......................................................................................... 173
Print individual fax reports ............................................................................... 173
Set the fax activity log to print automatically ................................................... 174
Set the fax error report .................................................................................... 174
Set the fax confirmation report ........................................................................ 175
Include the first page of each fax on the fax confirmation, fax error, and last
call reports ....................................................................................................... 176
Change error correction and fax speed ........................................................................... 176
Set the fax-error-correction mode ................................................................... 176
Change the fax speed ..................................................................................... 176
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