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Make sure that the resolution of the sending fax machine is not set to the Photo setting or the
Superfine setting.
a. Open the Setup menu.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Resolution menu.
e. Select the correct setting.
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Cancel all fax jobs or clear the faxes from memory.
The Fax is busy message appears
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The product cannot receive a fax while attempting to send one. Cancel the fax send and try
sending at a later time.
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Allow the product to try sending the fax again.
A fax is received but does not print
The Private Receive feature is on
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When the Private Receive feature is activated, received faxes are stored in memory. A personal
identification number (PIN) or password is required to print the stored faxes.
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Enter the PIN or password to print the fax. If you do not know the PIN or password, contact the
product administrator.
NOTE: Memory errors might occur if the faxes are not printed. The product will not answer if the
memory is full.
The Receive to PC feature is enabled
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Make sure that the Receive to PC option is set up. You must use HP Toolbox software to
configure the feature.
a. At the computer, open HP ToolboxFX.
b. Select the product.
c. Click Fax.
d. Click Fax Tasks.
e. Under Fax Receive Mode, select Receive faxes to this computer.
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Check communication with the product.
ENWW Solve fax problems 187