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Control panel message Description Recommended action
Jam in output bin The product has detected a paper jam in the
output bin area.
1. Clear the jam from the area indicated
in the message, and then follow the
control panel instructions.
2. If the error persists, check the duplex
delivery rollers.
3. If the delivery rollers are worn or
damaged, replace the duplex frame.
4. Reconnect J1102 on the duplex
connector PCA.
5. If the error persists, replace the duplex
reverse solenoid.
6. If the error persists, check the sensor
lever in the fuser inlet area.
7. If the sensor lever is stuck, clean it,
and then make sure it moves smoothly.
8. If the sensor lever is broken or missing,
replace the fuser.
9. If the error persists, reconnect J552 on
the engine controller PCA.
10. If the error persists, replace the fuser.
11. If the error persists, check the sensor
lever in the upper part of the paper
pickup assembly.
12. If the sensor lever is stuck, clean it an
make sure that it moves smoothly.
13. If the sensor lever is broken or
damaged, replace the paper pickup
assembly.
14. If the error persists, reconnect J551 on
the engine controller PCA.
15. If the error persists, replace the paper
pickup assembly.
ENWW Tools for troubleshooting 135