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Control panel message Description Recommended action
Fax is busy
Redial Pending
The fax line to which you were sending a
fax was busy. The product automatically
redials the busy number.
Allow the product to retry sending the fax.
Call the recipient to ensure that the fax
machine is on and ready.
Check that you are dialing the correct fax
number.
Check for a dial tone on the phone line by
touching the Start Fax
button.
Make sure that the phone is working by
disconnecting the product, plugging in a
telephone to the phone line, and making a
voice call.
Plug the product phone cord into a jack for
another phone line, and try sending the fax
again.
Try a different phone cord.
If the error persists, replace the fax PCA.
Fax memory full
Canceling recv.
During the fax transmission, the product ran
out of memory. Only the pages that fit into
memory will be printed.
Print all of the faxes, and then have the
sender resend the fax. Have the sender
divide the fax job into multiple jobs before
resending. Cancel all fax jobs or clear the
faxes from memory.
Fax memory full
Canceling send
During the fax job, the memory filled. All
pages of the fax have to be in memory for a
fax job to work correctly. Only the pages
that fit into memory were sent.
Print all received faxes or wait until all
pending faxes are sent.
Ask the sender to send the fax again.
Ask the sender to divide a large fax job into
smaller sections, and then fax them
individually.
Make sure that the resolution of the sending
fax machine is not set to the Photo setting
or the Superfine setting.
Cancel all fax jobs or clear the faxes from
memory.
ENWW Tools for troubleshooting 131