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Troubleshoot fax codes and trace reports
View and interpret fax error codes
Use fax error codes from the fax activity log to solve problems with the product fax features.
Code number Description
232 Possible causes include the following:
●
A communication failure has occurred between the two machines.
●
The user at the remote machine may have pressed the Stop button.
● The power at the remote machine has been interrupted, or deliberately turned off causing the fax
session to be interrupted.
To solve the issue, try the following steps:
1. Resend the fax at a different time when telephone line conditions have improved.
2. If the error persists, and error correction is in use for the fax session, disable the Error Correction
setting.
282 The product has not received any data at the start of a page during reception in error correction mode, but
the modem has not detected a remote disconnect. The remote machine is probably transmitting sync
frames instead of data and has either jammed or broken.
Have the sender resend the fax after first requesting that the sender verify that the sending machine is
working correctly.
321 There was a communication error with the receiving fax machine due to poor telephone line conditions.
Resend the fax at a different time when telephone line conditions have improved.
344-348 Possible causes include the following:
● The remote machine has failed to respond to a fax command from the local machine due to the
connection being interrupted.
●
The user at the remote machine may have pressed the Stop button.
●
In rare instances, incompatibility between the two machines can cause the remote machine to simply
terminate the call.
To solve the issue, try the following steps:
1. Resend the fax at a different time when telephone line conditions have improved.
2. If the error persists, and error correction is in use for the fax session, disable the Error Correction
setting.
381 Possible causes include the following:
●
The remote machine has failed to respond to a fax command from the local machine due to the
connection being interrupted.
●
The user at the remote machine may have pressed the Stop button.
To solve the issue, try the following steps:
1. Resend the fax at a different time when telephone line conditions have improved.
2. If the error persists, and error correction is in use for the fax session, disable the Error Correction
setting.
ENWW Solve fax problems 171