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Control panel message Description Recommended action
Comm. Error A fax communication error occurred
between the product and the sender or
receiver.
Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
Set the Fax Speed option to the Slow(V.29)
setting or disable the Fast(V.34) setting.
Turn off the Error Correction feature to
prevent automatic error correction.
NOTE: Turning off the Error Correction
feature can reduce image quality.
Print the Fax Activity Log report from the
control panel to determine if the error occurs
with a specific fax number.
If the error persists, replace the fax PCA.
Doc. feeder jam The product has experienced a document
feeder jam.
1. Clear the document feeder jam.
2. If the error persists, and no paper is
jammed in the document feeder, check
the paper sensor lever on the
document feeder core assembly.
3. If the paper sensor lever is broken or
missing, replace the document feeder
core assembly.
4. If the error persists, reconnect the FFC
between the document feeder and the
formatter PCA.
5. If the error persists, replace the
formatter PCA.
Document feeder door is open.
Canceled fax.
The cover at the top of the document feeder
is open, and the product cannot send the
fax.
Close the cover, and send the fax again.
Door open The print cartridge door is open. 1. Close the print cartridge door.
2. If the error persists, check the tab that
engages with the cartridge door open
sensor on the cartridge door.
3. If the tab is broken or missing, replace
the cartridge door.
4. If the tab is present, replace the engine
controller PCA.
ENWW Tools for troubleshooting 129