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Control panel message Description Recommended action
Print failure The product experienced an internal
communication error.
1. Press the power button to turn the
product off.
2. If a surge protector is in use, remove it.
Connect the power cord directly into a
wall outlet.
3. Wait at least 30 seconds, turn the
product on, and then wait for the
product to initialize.
4. Resend the print job.
5. If the error persists, clean the pick up
roller and the duplexer rollers.
6. If the error persists, check the sensor
lever in the fuser inlet area.
7. If the sensor lever is stuck, clean it,
and then make sure it moves smoothly.
8. If the sensor lever is broken or
damaged, replace the fuser.
9. If the error persists, check the sensor
lever in the upper part of the paper
pickup assembly.
10. If the sensor lever is stuck, clean it an
make sure that it moves smoothly.
11. If the sensor lever is broken or
damaged, replace the paper pickup
assembly.
12. If the error persists, reconnect J551 on
the engine controller PCA.
13. If the error persists, replace the paper
pickup assembly.
Remove shipping lock from cartridge A shipping lock remains on the print
cartridge.
Remove the print cartridge, remove the
shipping lock, and then reinstall the
cartridge.
Remove shipping material from duplex
door
Shipping material remains on the back of
the product.
Open the duplex door, and then remove all
shipping material.
Replace Black Cartridge The product is configured to stop when the
print cartridge level is very low.
Replace the print cartridge, or configure the
settings to continue printing after the print
cartridge reaches the very low level.
Replace Supplies The product is configured to stop when the
print cartridge level is very low.
Replace the print cartridge, or configure the
settings to continue printing after the print
cartridge reaches the very low level.
Resend Upgrade A firmware upgrade was interrupted. 1. Resend the upgrade file to the product.
2. If the error persists, replace the
formatter PCA.
140 Chapter 2 Solve problems ENWW