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Control panel message Description Recommended action
Jam in <location>
alternates with
Open door and clear jam
The product has detected a jam in the
location indicated in the message.
1. Clear the jam from the area indicated
in the message, and then follow the
control-panel instructions. Clearing
some jams requires you to open the
print cartridge door and remove the
print cartridge.
2. If the product displays a jam error
message, but no paper is jammed in
the area indicated, continue with the
following steps until the error is
resolved:
3. Clear the jam from the paper path, and
then follow the control panel
instructions.
4. If the error persists, check the sensor
lever in the upper part of the paper
pickup assembly.
5. If the sensor lever is stuck, clean it an
make sure that it moves smoothly.
6. If the sensor lever is broken or
damaged, replace the paper pickup
assembly.
7. If the error persists, reconnect J551 on
the engine controller PCA.
8. If the error persists, replace the paper
pickup assembly.
9. If the error persists, check the sensor
lever in the fuser inlet area.
10. If the sensor lever is stuck, clean it,
and then make sure it moves smoothly.
11. If the sensor lever is broken or missing,
replace the fuser.
12. If the error persists, reconnect J552 on
the engine controller PCA.
13. If the error persists, replace the fuser.
ENWW Tools for troubleshooting 133