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Interpret control panel messages
The majority of the control panel messages are to guide users through typical operations. The control
panel messages indicate the status of the current operation and include a page count on the second
line of the display where applicable. When the product receives fax data, print data, or scan
commands, control panel messages indicate status. They also indicate alert messages, warning
messages, and critical error messages that might require action from the user.
Control panel message types
Alert and warning messages appear temporarily and might require you to acknowledge the message
by pressing OK to resume or press Cancel
to cancel the job. With certain warnings, the job might
not complete, or the print quality might be affected. If the alert or warning message is related to
printing, and the auto-continue feature is on, the product will attempt to resume the print job after the
warning has appeared for 10 seconds without acknowledgement.
Critical error messages can indicate some kind of failure. Turning the product off and then turning it
on might fix the problem. If a critical error persists, the product might require service.
Control panel messages
Control panel message Description Recommended action
10.0000 Supply memory error There is a communication failure with the
print cartridge.
● Press the power button to turn the
product off.
●
Verify that the print cartridge is
installed correctly. Remove and
reinstall the print cartridge.
●
If the error persists, reconnect the J581
connector on the engine controller
PCA.
●
If the error persists, replace the print
cartridge.
10.0004 Supply Error
10.1004 Supply memory error
There is a communication failure with the
photosensitive drum.
●
Press the power button to turn the
product off.
● If a surge protector is being used,
remove it. Plug the power cord directly
into a wall outlet.
● Wait at least 30 seconds, turn the
product on, and then wait for the
product to initialize.
●
If the error persists, reconnect the J581
connector on the engine controller
PCA.
●
If the error persists, replace the print
cartridge.
126 Chapter 2 Solve problems ENWW