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Solve network problems .................................................................................................. 216
Solve wireless network problems ..................................................................................................... 218
Wireless connectivity checklist ........................................................................................ 218
The control panel displays the message: The wireless feature on this product has
been turned off ................................................................................................................. 219
The product does not print after the wireless configuration completes ............................ 219
The product does not print, and the computer has a third-party firewall installed ........... 219
The wireless connection does not work after moving the wireless router or product ...... 220
Cannot connect more computers to the wireless product ................................................ 220
The wireless product loses communication when connected to a VPN .......................... 221
The network does not appear in the wireless networks list ............................................. 221
The wireless network is not functioning ........................................................................... 221
Solve product software problems with Windows .............................................................................. 221
Solve product software problems with Mac ...................................................................................... 222
The printer driver is not listed in the Print & Scan list ...................................................... 223
The product name does not appear in the product list in the Print & Scan list ................ 223
The printer driver does not automatically set up the selected product in the Print &
Scan list ........................................................................................................................... 223
A print job was not sent to the product that you wanted .................................................. 223
When connected with a USB cable, the product does not appear in the Print & Scan
list after the driver is selected. ......................................................................................... 223
You are using a generic printer driver when using a USB connection ............................. 224
Appendix A Supplies and accessories ........................................................................................................ 225
Order parts, accessories, and supplies ............................................................................................ 225
Part numbers .................................................................................................................................... 225
Appendix B Service and support ................................................................................................................. 227
Hewlett-Packard limited warranty statement .................................................................................... 227
End User License Agreement .......................................................................................................... 228
OpenSSL .......................................................................................................................................... 230
Customer support ............................................................................................................................. 231
Appendix C Product specifications ............................................................................................................. 233
Physical specifications ..................................................................................................................... 234
Power consumption, electrical specifications, and acoustic emissions ............................................ 234
Acoustic emissions ........................................................................................................................... 234
Environmental specifications ............................................................................................................ 234
Appendix D Environmental product stewardship program ....................................................................... 237
Protecting the environment .............................................................................................................. 237
xii ENWW