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14 Solve problems
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Customer support
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Problem-solving checklist
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Restore the factory-set defaults
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Paper feeds incorrectly or becomes jammed
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Clear jams
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Improve print quality
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The product does not print or it prints slowly
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Solve Plug and Print USB Drive printing problems
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Solve product connectivity problems
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Solve wireless network problems
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Solve product software problems with Windows
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Solve product software problems with Mac
Customer support
Get telephone support, free during your warranty period, for
your country/region
Have the product name, serial number, date of purchase,
and problem description ready.
Country/region phone numbers are on the flyer that was in
the box with your product or at
www.hp.com/support/.
Get 24-hour Internet product support and troubleshooting
and download drivers and software, and electronic
information
www.hp.com/support
Get support for products used with a Macintosh computer
www.hp.com/go/macosx
Download software utilities, drivers, and electronic
information
http://www.hp.com/go/support
Order additional HP service or maintenance agreements
www.hp.com/go/carepack
Register your product
www.register.hp.com
Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
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Step 1: Check that the product power is on
ENWW
Customer support
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