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Fax error messages
Alert and warning messages appear temporarily and might require you to acknowledge the message
by touching the OK button to resume or by touching the Cancel
button to cancel the job. With
certain warnings, the job might not complete or the print quality might be affected. If the alert or
warning message is related to printing and the auto-continue feature is on, the product will attempt to
resume printing the job after the warning has appeared for 10 seconds without acknowledgement.
Communication error.
Description
A fax communication error occurred between the product and the sender or receiver.
Recommended action
Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a
telephone, and try making a call. Plug the product phone cord into a jack for another phone line.
Try a different phone cord.
Set the Fax Speed option to the Slow (9600 bps) setting or set the fax speed to a lower value.
Turn off the Error Correction Mode feature to prevent automatic error correction.
NOTE: Turning off the Error Correction Mode feature can reduce image quality.
Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific
fax number.
If the error persists, contact HP. See
www.hp.com/support or the support flyer that came in the
product box.
Document feeder door is open. Canceled fax.
Description
The cover at the top of the document feeder is open, and the product cannot send the fax.
Recommended action
Close the cover, and send the fax again.
Fax is busy. Canceled send.
Description
The fax line to which you were sending a fax was busy. The product has canceled sending the fax.
Recommended action
Call the recipient to ensure that the fax machine is on and ready.
Check that you are dialing the correct fax number.
Check that the Busy Redial option is enabled.
152 Chapter 12 Fax ENWW