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Check the cable connections
Make sure both ends of the USB cable are secure.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
the printer. If there is a problem communicating with the printer, try temporarily
disabling the firewall. If the problem persists, the firewall is not the source of the
communication problem. Re-enable the firewall.
If disabling the firewall allows you to communicate with the printer, you might want to
assign a static IP address to the printer and re-enable the firewall.
Check the Bluetooth connection
Printing larger files using a Bluetooth wireless connection can sometimes cause the
print job to fail. Try printing a smaller file. For more information, see
Set up the printer
for Bluetooth communication.
Printer does not accept ink cartridge
Check the ink cartridge
• Remove and reinstall the ink cartridge.
• Make sure the ink cartridge is intended for use in this printer. For more
information, see
Work with ink cartridges.
Clean the ink cartridge manually
Complete the ink cartridge cleaning procedure. For more information, see
To clean ink
cartridges manually.
Turn off the printer after removing the ink cartridge
After removing the ink cartridge, turn off the printer, wait about 20 seconds, and turn it
on again without the ink cartridge installed. After the printer has restarted, reinsert the
ink cartridge.
NOTE: Make sure you turn off the printer correctly. For more information, see
Turn off the printer.
Printer takes a long time to print
Check the system resources
• Make sure the computer has enough resources to print the document in a
reasonable amount of time. If the computer meets only the minimum system
requirements, documents might take longer to print. For more information on
minimum and recommended system requirements, see
System requirements.
• If the computer is too busy running other programs, documents can print more
slowly. Try closing some programs, and then print the document again.
Solve printing problems 65