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Cause Solution
The CUSTOM/STANDARD switch in the tray is
not in the correct position.
Verify that the switch is in the correct position for
the media size.
Printer pulls from incorrect tray
Cause Solution
You are using a driver for a different printer. For
more information about how to access the printer
drivers, see
Accessing the printer drivers.
Use a driver for this printer.
The specified tray is empty. Load media in the specified tray.
Tray behavior for the requested tray is set to
FIRST in the system setup submenu of the
configure device menu.
Change the setting to EXCLUSIVELY.
The media size is not configured correctly for the
input tray.
Print a configuration page or use the control
panel to determine the media size for which the
tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
The CUSTOM/STANDARD switch in the tray is
not in the correct position.
Verify that the switch is in the correct position for
the media size.
The USE REQUESTED TRAY setting in the
printer control panel is set to EXCLUSIVELY,
and the requested tray is empty. The printer will
not use another tray.
Load paper in the requested tray.
or
Change the setting from EXCLUSIVELY to
FIRST in the Configuration menu. This will allow
the printer to use the paper in other trays if no
paper is loaded in the specified tray.
Media does not feed automatically
Cause Solution
Manual feed is selected in the software
application.
Load Tray 1 with media, or, if the media is
loaded, press
.
The correct size media is not loaded. Load the correct size media.
The input tray is empty. Load media into the input tray.
Media from a previous jam has not been
completely removed.
Open the printer and remove any media in the
paper path. Closely inspect the fuser area for
jams. See
Paper jams.
The media size is not configured correctly for the
input tray.
Print a configuration page or use the control
panel to determine the media size for which the
tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
The CUSTOM/STANDARD switch in the tray is
not in the correct position.
Verify that the switch is in the correct position for
the media size.
Printer feeds incorrect page size (continued)
216 Chapter 8 Problemsolving ENWW