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Hitachi Command Control Interface (CCI) User and Reference Guide 351
5.4 Calling the Hitachi Data Systems Support Center
If you need to call the Hitachi Data Systems Support Center, please provide as much
information about the problem as possible, including:
The Storage Navigator configuration information saved on diskette using the FD Dump
Tool or FDCOPY function (see the Storage Navigator User’s Guide for the storage
system.
The circumstances surrounding the error or failure.
The exact content of any error messages displayed on the host system(s).
The remote service information messages (R-SIMs) logged by Storage Navigator and the
reference codes and severity levels of the recent R-SIMs.
The Hitachi Data Systems customer support staff is available 24 hours/day, seven days a
week. If you need technical support, please call:
United States: (800) 446-0744
Outside the United States: (858) 547-4526