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Troubleshooting charts
Input problems
Problem Action
The cursor does not
move after the computer
awakens from one of
the power management
modes.
Make sure you followed the instructions in the
Online User's Guide
correctly when
you installed Windows with the Advanced Power Management (APM) option.
All or some keys on the
keyboard do not work.
If the problem occurred immediately after the computer returned from suspend
mode, enter the power-on password if it set.
If an external keyboard is connected, the numeric keypad on your computer
will not work. This is not a defect.
If an external numeric keypad or a mouse is connected:
1. Power off the computer.
2. Remove the external numeric keypad or the mouse.
3. Power on the computer and try using the keyboard again.
If the keyboard problem is resolved, check the connection of the external
numeric keypad, external keyboard, or mouse.
If you still have a problem, have the computer serviced.
The cursor drifts when
the computer is turned
on or after it resumes
normal operation.
The cursor might drift when you are not using the TrackPoint during normal opera-
tion. This is a normal characteristic of the TrackPoint and is not a defect. Cursor
drifting might occur for several seconds under the following conditions:
When the computer is turned on.
When the computer resumes normal operation.
When the TrackPoint is pressed for a long time.
When the temperature changes.
The cursor does not
work for a while after
the settings in the
"TrackPoint Properties"
window have been
changed.
This is a normal characteristic of the cursor. Wait several seconds until the cursor
returns to the normal state.
Chapter 4. Solving computer problems 93