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Chapter 5. Getting Service
Preparations
If you need further assistance, you can call your IBM reseller or
IBM marketing representative.
You will need to know the following information when requesting
repair service:
Identification number of your computer
Options installed in your system
Note: Use the record sheet on “Option list” on page 123.
Error message or problem
Note: Error messages can help identify which service action
is required and help the service representative provide
quick and efficient service.
Use the record sheet on “Problem recording sheet” on
page 124.
About Your Warranty
During the warranty period, you might be responsible for repair
costs if the product damage was due to misuse, accident, modifi-
cation, unsuitable physical or operating environment, or improper
maintenance.
For full information on product warranties, see Appendix B,
“Product warranties and notices” on page 139.
For your convenience, write the service phone numbers here:
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Copyright IBM Corporation 1999 121