Filter
Top Products
Customer support and service
Use the GO word ThinkPad.
PRODIGY**
Use the Jump command; type IBM and select PC Product
Support.
America Online**
Use the Go to keyword IBM.
You can also contact us on the Internet for answers to your technical
support questions. If you link to our support home page, you can
search for technical tips, download update drivers, and find out about
many other things. You can visit the site at the following URL:
http://www.pc.ibm.com/thinkpad
Personalized web-based site PC support provides PC users easy
access to online support, including personalized IBM website tailored
to their machine type, computing environment, and individual inter-
ests such as business applications or games. Customers profile once
with IBM and are thereafter greeted by name and presented targeted
information selected specifically to meet their particular needs. For
example, a corporate ThinkPad user might receive information on
Microsoft Windows NT and remote connectivity. IBM customers can
also elect to receive proactive e-mail, alerting them to time-saving
hints and tips and product-specific update such as modem speed
and BIOS files. Interactive web-based forums are monitored around
the clock by IBM specialists, complementing its support on all the
major Internet service providers. You can set up your profile at:
http://www.pc.ibm.com/support
Chapter 5. Getting Service 127