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Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Universal serial bus (USB) problems .............. 99
Modem problems . . . . . . . . . . . . . . . . . . . . . . . . . 100
PC Card problems ........................ 102
Printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . 103
External monitor problems .................... 104
Other option problems ...................... 106
Software problems . . . . . . . . . . . . . . . . . . . . . . . . 107
Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Recovering lost or damaged software ............... 109
Using the ThinkPad Software Selection CD .......... 109
Using the Recovery CD ..................... 110
Chapter 5. Getting Service . . . . . . . . . . . . . . . . . . . . 121
Information on your computer .................... 123
Option list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Identification numbers . . . . . . . . . . . . . . . . . . . . . . 123
Problem recording sheet ..................... 124
Customer support and service ................... 125
Help by telephone ......................... 125
ThinkPad EasyServ . . . . . . . . . . . . . . . . . . . . . . . . 126
Getting help around the world .................. 126
Fax information . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Electronic support services .................... 127
Purchasing additional services ................... 129
Enhanced PC support line .................... 129
Client support line ......................... 130
Network and server support line ................ 130
Ordering support line services .................. 130
Warranty and repair services .................. 131
Obtaining IBM operating system updates ............. 132
Getting update diskettes ..................... 132
Ordering publications . . . . . . . . . . . . . . . . . . . . . . . 132
Appendix A. Features and specifications ........... 133
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
IBM power cords ........................... 137
Appendix B. Product warranties and notices ........ 139
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
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