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Purchasing additional services
Client support line
Client support is available to provide assistance with the following:
Installation and configuration of clients
Identification of system problems related to the client in a
network environment
Assistance with client network interface cards and options
You can purchase this service on a one-time basis (for a single inci-
dent).
Network and server support line
Network and Server Support includes all the features of the
Enhanced PC Support Line and is available for simple or complex
networks made up of IBM workstations and servers using major
network operating systems. This line also supports many popular
non-IBM adapters and network interface cards. This service includes
technical support for: Installing and configuring client workstations
and servers Identifying system problems and correcting problems on
the client or the server Using IBM and non-IBM network operating
systems Interpreting documentation You can purchase this service
for a single incident or for multiple incidents. For more information
about purchasing Network and Server Support, see “Ordering
support line services” on page 130.
Ordering support line services
The Enhanced PC Support Line, Client Support Line, and Network
and Server Support Line services are available for products on the
Supported Products list.
To receive a Supported Products list:
In the U.S.:
– Call 1-800-772-2227.
– Select the automated fax system option.
– Select the service for which you would like a Supported Pro-
ducts list:
Chapter 5. Getting Service 129