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Troubleshooting
Part No.1H9613 June 1997 14-1
14 Troubleshooting
If you are having trouble printing, first verify that the standalone
printer with no network interface connection operates correctly.
Secondly, verify that the printer is configured correctly when
connected to your network. If necessary, go to the sections that
pertain to the specific platform and protocol used.
Verifying Standalone Printer Functions
• Is the printer plugged in, turned on, and displaying the
“READY” prompt?
• Is there an error message displayed on the printer?
Refer to the user's guide for the printer for information about
error messages that appear on the front control/display
panel. Error code numbers typically indicate that the printer
hardware requires service.
• Does the paper size displayed on the front control/display
panel match what is actually in the tray?
If not, the paper tray may be an adjustable tray that has not
been properly set up. Check and/or adjust the paper size
selection switch on the side of the tray for the proper paper
size setting.
• Is the printer in the appropriate mode (PostScript or Raster)?
PostScript mode is necessary for PostScript file printing. The
printer should only be in Raster mode when using the export
module in conjunction with Adobe Photoshop or when using
another vendor’s application that specifically states support for
Kodak printers in Raster mode.
If necessary, select the proper mode from the printer’s front
control/display panel. Refer to “Changing the Printing Mode”
in the “Printing” section.
• Make test prints to determine if the printer is functioning in
PostScript and/or Raster modes. Do not be alarmed if your
particular printer does not support both modes of operation.
Make sure that paper and ribbon are loaded. To make a test
print, press the print button on the printer when “:READY”
appears in the display panel.