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Troubleshooting
Part No.1H9613 June 1997 14-7
- If the printer is installed on a network with multiple zones,
check the other zones for the printer. The printer will boot
up to the default zone that is supplied by the network
router.
- Make sure that the printer has been selected in the
Chooser.
- If background printing is enabled, open the Print Monitor
and check for error conditions at the printer.
Raster Mode
This section describes the troubleshooting process for Macintosh
AppleTalk installations for Raster mode printers (in particular, the
8650 PS printer). Raster mode is not supported on non-
Macintosh systems.
• Are both the computer and the printer set for the same
EtherTalk phase (Phase1 or 2)?
• Has the AppleTalk/EtherTalk network driver been selected in
the Network/AppleTalk Control Panel dialog box?
• The appropriate printer must be selected for the export
module. You can do this by opening the Export Module dialog
box and checking the printer that is displayed in the Printer
group box. If the correct printer is not displayed, click on
Select;
and use the dialog box options that appear to select
the appropriate printer from the dialog box.
Refer to the user’s guide for the export module for more
information.
• Does the printer’s name appear as a selection in the select
window? (The factory default name for the 8650 printer, for
example, is “KODAK DS 8650 PS.”) If not, check the following:
- Make sure that the printer has been on for at least 3
minutes.
TCP/IP Installations
This section describes the troubleshooting process for TCP/IP
installations.