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Troubleshooting
14-4 Part No. 1H9613 June 1997
to define a preferred server (factory default setting). If you
have any problems, you should define the preferred server as
a troubleshooting precaution.
NOTE: In environments with hundreds of servers, the printer
logs in to the preferred server instantly (seconds) instead
of potentially searching through hundreds of servers
(minutes) to find the KSETUP file. In an environment with
only one server, you may find it necessary to define that
server as the preferred server.
• Check the test print to verify that the preferred server is
correct.
• Make sure that the configuration file is on the correct server
and located in the SYS:LOGIN\KODAK subdirectory.
• Check the name of the configuration file. For example, if the
Ethernet address of the Network Interface Card is
00:40:C8:77:66:11, the configuration file should be called
k776611.
NOTE: Your address will be different than the one used in this
example.
• Make sure that your queue and print server names for the
Network Interface Card match those specified in the
configuration file and that the queue is assigned to that server.
• Check the display panel for error messages. Refer to the
appropriate user's guide for information about error
messages.
• Check to see if the file server is on line. Use the NetWare
SLIST command to list the currently available file servers.
• Make sure the number of logged-in users does not exceed the
user license limit.
• From the DOS command line, enter the NetWare command
USERLIST (3.x) or NLISTUSER/A/B (4.x) to verify that the
printer has logged into the file server. The USERLIST (3.x) or
NLISTUSER/A/B (4.x) command displays all logged-in users
from the currently attached file server. Verify that your
workstation is attached to the printer’s defined file server
before running USERLIST (3.x) or NLISTUSER/A/B (4.x). The
printer should log in as the <print server> name.