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Troubleshooting
Part No.1H9613 June 1997 14-5
• Check to see if the print queue has been disabled. If the
queue is enabled but your job is not in it, a workstation
problem has prevented the job from entering the print queue.
Check the workstation.
• Check the print queue contents using the PCONSOLE
command.
• If the printer has not logged in (determined by using the
USERLIST (3.x) or NLISTUSER/A/B (4.x) command), check
the printers display panel for error messages.
• Verify that names were defined according to the instructions
for installation.
• Verify that the correct frametype is chosen under the menu
selection PORTS:IPX of the display panel. The file server and
printer must use the same frametype.
• Verify that CAPTURE has been run for the appropriate parallel
port.
NT Installations
On NT systems, you may encounter corruption of data when
printing files over 5 Mbytes. Color bands may appear across the
printed image. This condition can be corrected by setting up
server properties to accept the entire print job before passing the
file on to the printer. For Windows NT 3.51 for workstations and
servers “Job Prints While Spooling” must be deselected. For
Windows NT 4.0 for workstations and servers “Start Printing After
Last Page Spooled” must be selected.
Some systems such as Windows NT come with Kodak drivers
provided by Microsoft. If you use these drivers, you may
encounter problems. Be sure to install drivers provided by Kodak.
When in doubt, refer to the Kodak web site for availability and the
latest versions of drivers. Refer to “Getting Help” for information
on how to access the Kodak web site.
You may encounter problems if you install drivers on remote
workstations by downloading them from an NT server.