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Troubleshooting
Part No.1H9613 June 1997 14-3
that are downloaded to the printer are effective when you
restart the printer.
• You may want to reset the printer to factory defaults from the
printer’s front control/display panel. Refer to ”Printer
Parameters” for instructions on resetting the printer.
Verify Application and Printer Parameters
• Is there an error indication on the front control/display panel
that the wrong ribbon is in use with a “Load Oversize Ribbon”
message or the wrong paper with a “Load Paper” message?
If pressing the “PRINT” button on the front control/display
panel results in a print, this is an indication that the printing
problem is due to a mismatch between application “Page
Setup” and “Print” menu page/ribbon selection parameters
and what is actually in the printer. Check options in both
menus carefully because some applications require
consistent selections in more than one menu.
• In situations where a Kodak PostScript driver is not available,
for example on UNIX platforms, features pertaining to media
may not be selectable through the application being used.
Some media features are selectable, however, from the printer
control/display panel. By selecting the following, these
characteristics can be set as defaults:
SETUP >DEFAULTS >MEDIA,
TYPE (Paper/Transparency/Draft) and
COLOR (Standard/Commercial/Publication)
Novell NetWare Installations
This section describes the troubleshooting process for Novell
NetWare installations.
• Do the initial steps listed in this troubleshooting section for the
printer, connectivity parameters, and applications if you have
not already done so.
• The primary or preferred server is the name of the file server
that contains the KSETUP configuration file for Novell
environments. In most environments it may not be necessary