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5.1. General Guide
5-1
Chapter 5
Troubleshooting
This chapter explains how to handle printer problems which may or may not occur. The pro-
cedures are easy to follow. If a problem persists after you have completed the appropriate
troubleshooting procedures, call for the assistance of a service person.
5.1. General Guide
If the printer does not print
If nothing is displayed on the message display on the front control panel, then you probably have
a power problem. See section 5.2.
If the printing is abnormal
With the printer on-line and ready, press the STATUS key to print a status page. You can also opti-
mize print quality using the KIR test pattern printed at the bottom of the status page. To adjust the
print status, see Chapter 2.
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If the result is normal, you may have an interface problem. See section 5.3.
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If the result is not normal, you have a print quality problem. See section 5.4.
If a maintenance message is displayed on the message display:
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See section 5.5. (For a paper jam, see section 5.6.)
If the printer does not print the entire page or indicates 0 on its message
display, try adding optional memory. To add optional memory, see Chapter 1.