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5.6. Correcting a Paper Jam
5-12
5.6. Correcting a Paper Jam
The 3 message is displayed on the message display when paper becomes stuck in
the paper transport system, the paper feed timing is incorrect, or paper fails to feed at all. The jam
can be corrected by removing the paper.
The printer goes off-line when the 3 message is displayed.
Compare the symbol on the front panel that is flashing to Figure 5.1 and take the appropriate
action listed below:
When the jammed paper has been removed, open and close the printer's top cover or the paper
feed unit. Then the printer automatically warms up, goes on-line, and continues printing. Depend-
ing on the point at which the jam occurred, the printer may or may not print the jammed page.
If paper jams occur frequently, try using a different type of paper, replace with paper from another
ream, turn the stack of paper over, or turn the paper the other way around. Read the information
in Appendix B. Also, look for tiny pieces of paper that may have been torn off and overlooked when
the jammed paper was removed.
If you cannot solve the problem by changing the paper, there may be a problem with the printer.
Call a service person.
A
Check the face-
down output tray.
If paper is partially fed out into the tray, pull the paper
out the rest of the way by hand, then open and close
the printer's top cover or the paper feed unit.
Check the inside of
the rear cover.
Open the printer's rear cover. Draw out the paper feed
unit. Pull out the paper as shown in Figure 5.2. Close
the printer's rear cover.
B
Check the face-up
output tray.
Refer to A, above.
Figure 5.1. Printer Symbol
C
Check the paper
feed cassette.
If paper is stacked in the paper cassette, not reaching
the registration rollers, remove the paper cassette and
draw out the paper feed unit. Remove the jammed
paper. See Figure 5.3. Close the paper feed unit and
install the paper cassette in the printer.
Check the registra-
tion roller.
If the paper is caught by the registration rollers, draw
out the paper feed unit half way and remove the
jammed paper. See Figure 5.4. Return the paper feed
unit to the printer.
D
Check the multi-
purpose tray.
If the paper is stacked in the multi-purpose tray,
remove the paper by pulling it out. Open and close the
printer's top cover or the paper feed unit.
A
C
D
B