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LaCie 500 Series LCD Monitor Contacting Customer Support
User Manual page 41
6. Contacting Customer Support
Read the User Manual and review the Troubleshooting section.
If your question is related to monitor calibration, please refer
to the Troubleshooting section of the LaCie blue eye pro User
Manual. Launch the LaCie blue eye pro application and verify
that your monitor is plugged to the DVI connection in the “About”
section. Then perform a monitor Calibration Report and have it
ready when contacting Technical Support.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still cannot get your LaCie monitor
to work properly, please contact us. Before contacting us, make
sure that you are in front of your computer and that you have the
following information on hand:
Before You Contact Customer Support
Information Where to Find Information
1. LaCie 500 Series serial number Located on a sticker at the back of monitor or via the OSD (4.7. Informa-
tion)
2. Macintosh/PC model
Mac users:
Click on the Apple icon in the menu bar and select About this Mac.
Windows® users:
Right click My Computer and select Properties > General.
3. Operating system version
4. Processor speed
5. Computer memory
6. The brands and models of other internal and external
peripherals installed on my computer
Mac users:
Click on the Apple icon in the Finder bar and select About this Mac.
Select More Info... The Apple System Profiler will launch and list
your internal and external peripherals.
Windows users:
Right click My Computer and select Properties > Hardware.