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Chapter 11. Troubleshooting problems
This chapter describes some common problems and suggested solutions, and how to recover your tablet
from a crash.
Be aware that the problems and solutions described in this chapter are meant only as a guide. They are
not denitive problem solving techniques. For some problems, you might need help from Lenovo, your
reseller, or your service provider.
When you observe a problem, stop operation immediately, because taking further action might result in data
loss or damage. Take a note of what the system is doing and what actions you performed before the problem
occurred. Provide detailed information to Lenovo or your service provider for quicker problem resolution.
Internet problem
Problem: Unable to connect to the wireless network.
Suggested solution: Ensure that:
• The SIM card is valid and workable if you are using a mobile data network (2G or 3G).
• You are within the network’s service range and the signal strength is good.
• Your tablet is not in Airplane mode.
If the problem persists, contact Lenovo for technical support.
Application problem
Problem: Applications are not working normally.
Suggested solution: Open Android Settings and touch Developer options. Ensure that the Don’t keep
activities check box is unchecked.
Multitouch screen problems
• Problem: The multitouch screen responds slowly or improperly.
Suggested solution: Do the following:
1. Ensure that your hands are clean and dry when touching the screen.
2. Restart your tablet to try again.
If the problem persists, contact Lenovo for technical support.
• Problem: The multitouch screen does not respond to your nger touch.
Suggested solution: Open the Quick Settings panel and ensure that the Pen only feature is switched off.
Battery problem
Problem: The battery does not charge correctly.
Suggested solution: Check if the ac charger is connected correctly. If the connection is good but the
battery still does not charge, contact Lenovo to replace with a new battery.
System problems
• Problem: Unable to turn the tablet on.
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