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Software problems
Problem: An application does not run correctly.
Solution: Ensure that the problem is not being caused by the application.
Check that your computer has the minimum required memory to run the application. Refer to the manuals
supplied with the application.
Check the following:
• The application is designed to operate with your operating system.
• Other applications run correctly on your computer.
• The necessary device drivers are installed.
• The application works when it is run on some other computer.
If an error message is displayed while you are using the application program, refer to the manuals supplied
with the application.
If the application still does not run correctly, contact your place of purchase or a service representative
for help.
USB problems
Problem: A device connected to the USB connector does not work.
Solution: Open the Device Manager window. Ensure that the USB device setup is correct, and that the
assignment of computer resource and the installation of the device driver are correct. To open the Device
Manger window, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Device Manager. If you are
prompted for an administrator password or conrmation, type the password or provide conrmation.
Refer to “Diagnosing problems” on page 85 and run a diagnostic test of the USB connector.
Chapter 8. Troubleshooting computer problems 99