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Table 4. DSA messages (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
v See Chapter 8, “Parts Listing, TD200x Machine Types 3719, 3821, 3822, and 3823,” on page 237 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained
service technician.
Message
number Component Test State Description Action
217-900-xxx SAS/SATA
Hard Drive
Disk Drive
Test
Failed
1. Reseat all hard disk drive backplane
connections at both ends.
2. Reseat the all drives.
3. Run the test again.
4. Make sure that the firmware is at the latest
level.
5. Run the test again.
6. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
264-901-000 Tape Drive Tape Drive
Test
Failed An error was
found in the
tape alert log
page.
1. Clean the tape drive using the appropriate
cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
264-902-000 Tape Drive Tape Drive
Test
Failed Media is not
detected.
1. Clean the tape drive using the appropriate
cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
264-903-000 Tape Drive Tape Drive
Test
Failed Media error.
1. Clean the tape drive using the appropriate
cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
264-904-000 Tape Drive Tape Drive
Test
Failed Drive hardware
error.
1. Check the tape drive cabling for loose or broken
connections or damage to the cable. Replace
the tape drive cable if damage is present.
2. Clean the tape drive using the appropriate
cleaning media and install new media.
3. Run the test again.
4. Clear the error log.
5. Run the test again.
6. If the failure remains, go to the Lenovo Web site
for more troubleshooting information at
http://www.lenovo.com/support.
Chapter 5. Diagnostics
117