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Setup troubleshooting
Symptom Solution
The Power light is
not lit
1 Disconnect the power supply cord from the wall outlet,
and then from the All-In-One.
2 Plug the cord all the way into the power supply on the
All-In-One.
3 Plug the cord into an electrical outlet that other electrical
devices have been using.
4 If the button light is not on, press the button.
Software will not
install
If the software does not launch automatically when you
insert the CD:
1 Close all open software applications.
2 Temporarily disable any anti-virus programs.
3 Double-click the My Computer icon.
For Windows XP, click Start to access the My Computer
icon.
4 Double-click the CD–ROM drive icon.
5 If necessary, double-click setup.exe.
6 Follow the instructions on the computer screen to install
the software.
Note: After installing the software, be sure to re-enable your
anti-virus software.
The following operating systems are supported:
• Windows 98/Me
• Windows 2000
• Windows XP
1 Remove the software CD.
2 Turn off the computer.
3 Restart the computer.
4 When the desktop appears, reinsert the software CD.
5 Follow the instructions on the computer screen.