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Software will not
install
1 Check the USB cable for any obvious damage.
2 Firmly plug the rectangular end of the USB cable into the
USB port of the computer. The USB port is marked with
the USB symbol.
3 Firmly plug the square end of the USB cable into the
back of the All-In-One.
If the All-In-One is connected to the computer through
another device:
1 Disconnect the USB cable from any other device such as
a USB hub or switch box.
2 Directly connect the cable to the All-In-One and the
computer.
Page will not print Make sure the All-In-One is set as the default printer and is
not on hold or paused. For more information, see “Checking
the All-In-One status” on page 68.
Make sure the tape has been removed from the print
cartridge and that the print cartridge has been installed
properly.
For more information, see “Replacing the print cartridge” on
page 52.
Symptom Solution