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Scan and copy troubleshooting
Symptom Solution
Scanner or copier does
not respond
If the button light is not on, see “The Power light is
not lit” on page 62.
Make sure the computer is on.
1 Check the USB cable for any obvious damage.
2 Firmly plug the rectangular end of the USB cable
into the USB port of the computer. The USB port is
marked with the USB symbol.
3 Firmly plug the square end of the USB cable into
the back of the All-In-One.
Make sure the All-In-One is set as the default printer
and is not on hold or paused. For more information,
see “Checking the All-In-One status” on page 68.
See “Scanning takes too long or freezes the
computer” on page 70.
If none of the previous options fix the problem,
uninstall the All-In-One software and reinstall it. For
more information, see “Removing and reinstalling the
software” on page 64.
Scanner unit does not
close
1 Lift the scanner unit.
2 Remove any obstruction keeping the scanner unit
open.
3 While lifting the scanner unit, press the scanner
support back until it slides into the slot, and close
the scanner unit.