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2-8 Service Manual
4069-XXX
Sub Error Codes For 9XX and 2XX Error Codes
The sub error codes are helpful troubleshooting a paper path
problem, especially paper jams in the base printer, envelope feeder
and duplex unit.
When a 9XX or 2XX error displays:
Press and hold return and press select to enter for sub error codes.
The following is an example of how the printer displays a duplex unit
sub error code.
Base Printer Sub Error Codes
Each status byte has a different level of troubleshooting value for
each area of the printer. The following table displays status bytes 1,
2 and 3. This set of status bytes is designed to help isolate paper
jams and paper feed problems in the base printer.
DU
DU
Byte 1
XX
XX
Byte 5
Byte 2
XX
XX
Byte 6
Byte 3
XX
XX
Byte 7
Byte 4
XX
XX
Byte 8
Status
Bytes 1, 2,3
Explanation
84 xx 00 The input sensor is still covered by the first sheet of paper
through the printer and the second sheet is ready to arrive at
the sensor.
84 xx 01 Video information has not started on the page at the input
sensor within two inches after activating the input sensor flag.
84 xx 02 The media takes too long to complete a pass through the
input sensor.
84 xx 04 This can occur when a sheet of paper is in the machine
during POST and the input sensor flag has tripped the input
sensor.