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Diagnostic Information 2-17
4069-XXX
31 Defective Print
Cartridge
Error code 31 is displayed when the top front
cover is closed and a defective print cartridge is
detected. It may take the printer 10-20 seconds to
determine if the print cartridge is defective.
Depending on the setting of the Machine Class ID
the printer may be allowed to print pages during
this 10-20 second interval. If pages are allowed to
print, they are not reprinted once a good print
cartridge is inserted.
Note: This error indicates the printer was able to
read the cartridge ID, but the ID did not pass the
verification test. To pass the verification test, the
ID read from the print cartridge must match the ID
from the last “good” print cartridge or the same ID
must be read from the print cartridge twice. The
last “good” print cartridge ID is stored in NVRAM.
32 Unsupported Print
Cartridge
Error 32 is displayed when the top cover is closed
and an unsupported print cartridge is detected. It
may take the printer 10-20 seconds to determine
if the print cartridge is supported. Depending on
the setting of the Machine Class ID the printer
may be allowed to print pages during this 10-20
second interval. If pages are allowed to print, then
they are not reprinted once a good print cartridge
is inserted. If this does not fix the problem, go to
“Smart Cartridge Service Check” on page 2-105.
34 Short Paper The printer determines the paper length is too
short to print the formatted data. This occurs
when the printer does not know the actual paper
size loaded in the tray. For auto-size sensing
trays, this error occurs if the paper stop is in the
incorrect position. Make sure the Paper Size
setting is correct for the size paper that is being
used.
36 Resolution Reduced The resolution of the page has been reduced from
600 dpi to 300 dpi in order to prevent a Memory
Full error. This message can only occur if the
Resolution Reduction setting is turned on.
Note: 1200 dpi pages are not resolution reduced.
If a 1200 dpi job runs out of memory, a Memory
Full error is displayed.
User Error Message Explanation