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Repeating defects appear on prints
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Action Yes No
Step 1
Measure the distance between the defects.
Check for a distance between the defects that equals:
• 25.1 mm (0.98 in.)
• 29.8 mm (1.17 in.)
• 43.9 mm (1.72 in.)
• 45.5 mm (1.79 in.)
• 94.2 mm (3.70 in.)
Is the distance between defects equal to one of the listed measurements?
Go to step 2.
1 Check if the
distance between
the defects is
equal to one of the
following:
• 37.7 mm
(1.48 in.)
• 78.5 mm
(3.09 in.)
• 95 mm
(3.74 in.)
2 Take note of the
distance, and then
contact
customer
support or your
service
representative.
Step 2
Replace the imaging kit, and then resend the print job.
Do the repeating defects still appear?
Contact
customer
support.
The problem is solved.
Tray linking does not work
Notes:
• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper
Size/Type menu.
Troubleshooting 176