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Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Does the paper size match the paper loaded in the tray?
Go to step 3. Do one or more of the
following:
• From the printer
control panel,
change the paper
size to match the
paper loaded in the
tray.
• From the printer
control panel,
change the paper
type to match the
paper loaded in the
tray.
Step 3
a Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b Resend the print job.
Is the page or image clipped?
Go to step 4. The problem is solved.
Step 4
a Remove, and then reinstall the imaging kit.
Warning—Potential Damage: Do not expose the imaging kit to
direct light for more than 10 minutes. Extended exposure to light
may cause print quality problems.
Warning—Potential Damage: Do not touch the underside of the
imaging kit. This could damage the imaging kit.
b Resend the print job.
Is the page or image clipped?
Contact
customer
support.
The problem is solved.
Gray background on prints
ABCDE
ABCDE
ABCDE
Leading edge
Trailing edge
Troubleshooting 179