Filter
Top Products
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
Action Yes No
Step 1
From the Paper menu on the printer control panel, check the paper type
and weight.
Do the paper type and texture match the paper loaded in the tray?
Go to step 2. Specify the paper type
and weight from the
tray settings to match
the paper loaded in the
tray.
Step 2
Check if you are printing on paper with texture or rough finishes.
Are you printing on textured or rough paper?
From the Paper menu
on the printer control
panel, set the paper
texture.
Contact
customer
support.
Vertical voids appear on prints
Leading edge
Trailing edge
Action Yes No
Step 1
a Check if your software program is using a correct fill pattern.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 2. The problem is solved.
Step 2
a From the Paper Menu on the printer control panel, check the paper
type and paper weight.
b Resend the print job.
Do vertical voids appear on prints?
Go to step 3. The problem is solved.
Troubleshooting 193