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Solving option problems
107
Troubleshooting
Internal print
server
• Make sure the internal print server (also called an internal network adapter or INA) is
securely connected to the printer system board.
• Make sure you are using the correct cable, that it is securely connected, and the
network software is correctly set up.
See the drivers CD that shipped with the printer for more details.
Large capacity
feeder (2000-sheet
drawer)
See Solving 2000-sheet drawer problems.
Output expander Make sure the connection between each output expander or the connection between the
output expander and the printer is secure. If the output expander is listed on the menu
settings page, but print media jams when it exits the printer and enters the output
expander, it may not be properly installed. Reinstall each output expander.
Printer memory Make sure printer memory is securely connected to the printer system board.
USB/Parallel
interface
• Make sure the USB/parallel interface card is securely connected to the printer system
board.
• Make sure you are using the correct cable and that it is securely connected.
Option Action