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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Figure 12. A DEFINITY Call Center
1
Your Office Building
8
CentreVu Supervisor
2
DEFINITY ECS
9
CallVisor Adjunct Switch
Applications Interface
3
Remote Agents Using DEFINITY
Extender
10
INTUITY Conversant Voice
Response System
4
Remote Agents (Home Agent)
11
Local Area Network
5
Remote Call Center Using Look Ahead
Interflow or Best Service Routing
12
Host Computer
6
Local Agents Organized By Skill
13
Computer-Telephone
Interface Server
7
CentreVu CMS
233002_1.book Page 92 Monday, February 21, 2000 8:28 AM