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Automatic Call Distribution (ACD)
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Figure 13. A Basic Example of Automatic Call Distribution
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DEFINITY ECS
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Group C: General Information
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Incoming Lines
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Queues
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Group A: Business Travel
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Call Coverage to Group C
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Group B: Personal Travel
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Voice Mail
233002_1.book Page 94 Monday, February 21, 2000 8:28 AM