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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Telephone Features
19
Telephone Features
Telephone Features
Handling Incoming Calls
Automatic Hold
Allow Attendants and multi-function telephone users to alternate easily between two or
more calls. For example, with automatic hold, selection of a second call automatically
puts the active call (if any) on hold and makes the second call active. This feature can be
activated on a system-wide basis only. When automatic hold is not activated, the
selection of the second call drops the first call.
Hold
Allows you to disconnect from a call temporarily, use your telephone for other call
purposes, and then return to the original call.
Long Hold Recall
Visual and audible warnings are sent to the telephone where a call has been on hold past
a specified period of time. Both visual and audible warnings are used if the telephone is
on-hook. If the telephone is off-hook, a "priority ring" is used. The call is identified as a
long-held call by the letters "hc" on the display. This is an optional feature at the system
level.
Transfer
Allows telephone users to transfer trunk or internal calls to other telephones within the
system without attendant assistance. This feature provides a convenient way to connect a
party with someone better qualified to handle the call. Single-line telephone users
momentarily flash the switchhook or press the Recall button, dial the desired extension,
and hang up. Multi-appearance telephone users press the Transfer button, dial the
desired extension number, and press the Transfer button again. This is an optional
feature at the system level.
Pull Transfer
Allows
either
the party who was originally called
or
the party to whom the held call will be
transferred to complete the transfer. This is a convenient way to connect a party with
someone better qualified to handle the call. Attendant assistance is not required and the
call does not have to be redialed. It interfaces with satellite workstations via TGU/TGE
trunks and is always available for calls that use TGU/TGE trunks.
233002_1.book Page 19 Monday, February 21, 2000 8:28 AM