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Attendant (Operator) Features
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Attendant Features
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
1997. If a Spanish-speaking Attendant takes over for a French-speaking attendant, for
example, a single press of a button converts all labels, error messages and online help to
Spanish.
Attendant Features
Call Handling
Listed Directory Number
Allows outside callers to access your attendant group in two ways, depending on the type
of trunk used for the incoming call. You can allow attendant group access via incoming
direct inward dial trunks, or you can allow attendant group access via incoming Central
Office) and foreign exchange trunks.
Call Waiting
Allows an Attendant to let a single-line telephone user who is on the phone know that a
call is waiting. The Attendant is then free to answer other calls. The Attendant hears a call
waiting ringback tone and the busy telephone user hears a call waiting tone. This tone is
heard only by the called telephone user.
Calling of Inward Restricted Stations
A telephone with a Class of Restriction that is inward restricted cannot receive public
network, attendant-originated, or attendant-extended calls. This feature allows you to
override this restriction.
Priority Queue
Places incoming calls to the Attendant in an orderly queue when these calls cannot go
immediately to the Attendant. This feature allows you to define twelve different categories
of incoming attendant calls, including emergency calls, which are given the highest
priority.
Override of Diversion Features
Allows an Attendant to bypass diversion features such as Send All Calls and Call
Coverage by putting a call through to an extension even when these diversion features
are on. This feature, together with Attendant Intrusion, can be used to get an emergency
or urgent call through to a telephone user.
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