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DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Telephone Features
31
Telephone Features
Recorded Telephone Dictation Access
Allows telephone users, including Remote Access and incoming tie trunk users, to access
dictation equipment. The dictation equipment is accessed by dialing an access code or
extension number. The start/stop function can be voice or dial controlled. Other functions
such as initial activation and playback are controlled by additional dial codes.
Emergency Access to the Attendant
Provides for emergency calls to be placed to an Attendant. These calls can be placed
automatically by the system or can be dialed by system users. Emergency access calls
can receive priority handling by the Attendant.
Crisis Alert
Crisis Alert uses both audible and visual alerting to notify designated extensions when an
emergency call is made. Audible alerting sounds like an ambulance siren. Visual alerting
flashes the CRSS-ALRT button lamp and the display of the caller’s name and extension.
Crisis Alert’s display of the origin of the emergency call enables the attendant or other
user to direct emergency-service response to the caller.
If an emergency call is made while another crisis alert is still active, the incoming call will
be placed in the queue. If the system is administered so that all users must respond, then
every user must respond to every call, in which case the calls are not necessarily queued
in the order in which they were made. If the system is administered so that only one user
must respond, the first crisis alert remains active at the phone where it was
acknowledged. Subsequent calls are queued to the next available station in the order in
which they were made.
Crisis Alert can also send notification of an emergency call to a digital pager. In this case,
it sends a message of 7 to 22 digits to the pager and displays a crisis alert code, an
extension and room number, and a main number (if one is entered). The person paged
thus knows the origin of the emergency call and can direct emergency-service response
to the appropriate location. To use Crisis Alert with a digital pager, the system is
administered so that at least one digital set has a CRSS-ALRT button and the Alert Pager
field is set to y. Any station with a CRSS-ALRT button and a pager receives the correct
alert.
233002_1.book Page 31 Monday, February 21, 2000 8:28 AM