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Telephone Features
DEFINITY Enterprise Communications Server Release 8.2
Overview
555-233-002
Issue 1
April 2000
Night Service
There are five Night Service features:
■ Hunt Group Night Service allows an attendant or a split supervisor to assign a hunt
group or split to Night Service mode. All calls for the hunt group then are redirected
to the hunt group’s designated Night Service extension. When a user activates
Hunt Group Night Service, the associated button lamp lights.
■ Night Console Service directs all calls for primary and daytime attendant consoles
to a night console. When a user activates Night Console Service, the Night Service
button for each attendant lights and all attendant-seeking calls (and calls waiting) in
the queue are directed to the night console. To activate and deactivate this feature,
the attendant typically presses the Night button on the principal attendant console
or designated console.
■ Night Station Service directs incoming calls for the attendant to designated
extensions. Attendants can activate Night Station Service by pressing the Night
button on the principle console if there is not an active night console. If the night
station is busy, calls (including emergency attendant calls) receive a busy tone.
They do not queue for the attendant.
■ Trunk Answer from Any Station allows telephone users to answer all incoming calls
to the attendant when the attendant is not on duty and when other voice terminals
have not been designated to answer the calls. The incoming call activates a gong,
bell, or chime and a voice-terminal user dials an access code to answer the call.
■ Trunk Group Night Service allows an attendant or a designated telephone user to
individually assign a trunk group or all trunk groups to the night service mode.
Specific trunk groups individually assigned to the service are in Individual Trunk
Night Service Mode. Calls coming into these trunk groups are redirected to
designated night service extensions. Incoming calls on other trunk groups are
processed normally.
Enhanced Night Service
DEFINITY ECS informs a Voice Mail System (VMS) that it is in Night Service, allowing the
VMS to perform different actions and call handling for out-of-hours operation. For
example, the VMS may be administered to provide recorded announcements after hours.
The enhancement is made to the Mode Code Voice Mail Interface.
233002_1.book Page 26 Monday, February 21, 2000 8:28 AM